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Billing

All billing related questions.

  • “Manage my account” Button Missing

    Sometimes the interference of caches in your browser stops the 'Manage my account' button from showing. If you encounter the following situation, please refer to our suggestions below. 1) Please clear...

  • How to Modify Credit Card Information

    If you want to modify your credit card info during the subscription, please refer to the following few steps and you'll be able to get there. (1) Please log in to your dashboard here: https://portal.i...

  • How can I subscribe to Pay by Usage?

    1. Go to iStaging's Official Website and click Get Started Now. 2. Purchase your plan from our Pricing Page. 3. A confirmation and a welcome email will be sent out to you shortly to direct you how to ...

  • How I downgrade from Pay by Usage to Basic Plan?

    As long as your account has less than the maximum number of LiveTours allowed in a lower plan, you can downgrade. Otherwise, you will first need to delete the additional LiveTours. No restrictions on ...

  • Do you offer refunds?

    iStaging is a SaaS service company, we do not offer refunds. Instead, we provide a free Basic plan for you to try VR Editor before upgrading. We do not issue refunds, even if you cancel immediately af...

  • Do you offer bulk discounts?

    Yes. Bulk discounts are available to agent networks. So if you're looking to onboard 50+ agents, contact our sales team to get started....

  • When will I be billed?

    Your credit card will be billed immediately upon signing up for one of the paid plans. We will then charge your credit card on the same day of each subsequent month....

  • How can I downgrade to Basic plan? (old plans)

    This article refers to subscribers of Ultra and Ultimate plans (old plans). As long as your account has less than the maximum number of LiveTours allowed in a lower plan, you can downgrade. Otherwise,...

  • Do you offer annual subscriptions?

    Yes, sure we do. Visit our pricing page or contact us at hello@istaging.com to get started....